Terms of Use

Terms of Service

Last updated: September 2026

Welcome to PartsGuru.com. These Terms of Service govern your use of the PartsGuru.com website and your purchase of products and services offered through our website.

By accessing our website, placing an order, or purchasing a service, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

About PartsGuru.com

PartsGuru.com supplies replacement parts and related products for commercial beverage equipment, frozen beverage equipment and automatic coffee machines.

We also provide selected technical and refurbishment services, including JURA brew unit refurbishment.

Use of This Website

You may use this website for lawful purposes, including researching products, purchasing parts and learning about services offered by PartsGuru.com.

You agree not to use this website for unlawful purposes or in a way that could damage, disable, overburden or interfere with the operation of the website.

Product Information & Compatibility

We make reasonable efforts to provide accurate product descriptions, photographs, specifications and compatibility information.

However, equipment manufacturers may change designs, specifications, part numbers or compatibility without notice.

Customers are responsible for confirming that a part is compatible with their specific equipment before ordering.

Orders

Placing an order through PartsGuru.com constitutes an offer to purchase the products or services selected in the order.

We reserve the right to refuse, cancel or limit an order when necessary, including situations involving pricing errors, inventory issues, suspected fraudulent activity, or product availability.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order.

Pricing

Prices displayed on PartsGuru.com are subject to change without notice.

We reserve the right to correct pricing errors and cancel or adjust orders affected by an obvious pricing error.

Shipping

Orders are shipped according to the shipping method selected at checkout and the shipping information provided on our website.

Shipping times are estimates and may be affected by carrier delays, weather, holidays, inventory availability and other circumstances outside our control.

Customers are responsible for providing an accurate and complete shipping address.

Returns & Refunds

ALL APPROVED RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE.

Returns are subject to the requirements and exclusions described in our Return & Refund Policy.

Original shipping and handling charges are non-refundable.

Product Warranties

Unless expressly stated otherwise in the product listing or documentation provided with a product, PartsGuru.com does not provide a separate manufacturer warranty for products sold through the website.

Any warranty specifically provided by a manufacturer is subject to that manufacturer's terms and conditions.

Please contact us before installing a product if you believe the item may be defective.

JURA Brew Unit Refurbishment Service

PartsGuru.com offers a mail-in JURA brew unit refurbishment service. Customers send their existing brew unit to our designated service location for inspection, cleaning, refurbishment, reassembly and testing.

The standard refurbishment service includes replacement of the drainage valve, filter screen and piston gaskets, along with cleaning, reassembly and functional testing.

The standard service price is $195, including return shipping within the continental USA.

Standard turnaround is approximately 2 business days after receipt of the brew unit. Shipping time to and from our service location is additional.

Brew Unit Refurbishment Payment & Shipping

Customers using the mail-in brew unit refurbishment service must include a check for $195 payable to ACM Repair Services.

Customers must also include their full name, phone number, email address and complete return shipping address with the brew unit.

ACM Repair Services
ATTN: Brew Unit
650 North Cannon Ave
Lansdale, PA 19446

Customers should send only the removable brew unit and should not ship their entire coffee machine.

Brew Unit Inspection

Each brew unit is inspected upon receipt.

If significant damage, cracks, excessive wear or another condition is discovered that prevents the standard refurbishment from being performed, we will contact the customer before performing additional chargeable work.

Customers are responsible for properly packaging their brew unit to prevent shipping damage.

Service Limitations

Technical information, troubleshooting information and repair guidance provided by PartsGuru.com is provided for informational purposes.

Customers are responsible for determining whether they have the appropriate skills, tools and experience to install, service or repair equipment.

Improper installation, modification, misuse or servicing of equipment may result in equipment damage or personal injury. When appropriate, customers should use a qualified technician.

Intellectual Property

The content of this website, including text, photographs, graphics, logos, product descriptions and other materials, is owned by or licensed to PartsGuru.com unless otherwise indicated.

You may not reproduce, distribute, modify or commercially exploit website content without prior written permission.

Manufacturer & Trademark Disclaimer

Brand names, trademarks and manufacturer names appearing on PartsGuru.com are used for identification and compatibility purposes.

Unless expressly stated otherwise, PartsGuru.com is an independent supplier and service provider and is not affiliated with, sponsored by, or endorsed by the manufacturers whose products or trademarks appear on this website.

Limitation of Liability

To the maximum extent permitted by applicable law, PartsGuru.com and its owners, employees and service providers shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the purchase, installation, use or inability to use products or services purchased through the website.

Nothing in these Terms of Service is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Third-Party Websites & Services

PartsGuru.com may contain links to third-party websites or services. These websites are operated independently from PartsGuru.com.

We are not responsible for the content, policies, availability or practices of third-party websites.

Changes to These Terms

PartsGuru.com may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective or updated date.

Governing Law

These Terms of Service shall be governed by applicable laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Contact Us

PartsGuru.com
650 North Cannon Ave
Lansdale, PA 19446

Phone: 1.215.353.6665
Email: customerservice@partsguru.com

By using PartsGuru.com or placing an order, you acknowledge that you have read and agree to these Terms of Service.

Search Parts