PartsGuru.com, operated by Elana Enterprises LLC DBA ACM Repair Services, ships merchandise throughout the continental United States, Alaska, Hawaii, Puerto Rico, and select international destinations.

Domestic Shipping

Most in-stock orders are processed and shipped within 1–2 business days from our Pennsylvania warehouse.

Orders placed before 1:00 PM Eastern Time are often processed the same business day, subject to product availability and order volume.

Orders received after business hours, on weekends, or during holidays may require additional processing time.

Shipping confirmation and tracking information are emailed automatically to the email address provided during checkout once the order has shipped.

We currently ship using USPS and UPS services.

Expedited Shipping

UPS Next Day Air and UPS Second Day Air orders placed before 12:00 PM Eastern Time are generally shipped the same business day, subject to item availability.

Expedited orders placed after the cutoff time will typically ship the following business day.

Selecting an expedited shipping service does not guarantee same-day shipment if an item is unavailable or additional processing is required.

Shipping Transit Times

Transit times provided by USPS and UPS are estimates only and are not guaranteed by PartsGuru.com.

Actual delivery times may vary due to weather conditions, carrier delays, holidays, customs processing, service interruptions, or other circumstances beyond our control.

Lost or Damaged Shipments

Customers should inspect all packages immediately upon delivery.

If a shipment arrives damaged, please retain all packaging materials and contact both the shipping carrier and PartsGuru.com promptly so that a claim may be initiated when applicable.

While we will reasonably assist customers with carrier documentation requests, claims for lost or damaged shipments are subject to carrier investigation and approval.

PartsGuru.com is not responsible for delays, loss, or damage caused by the shipping carrier after the merchandise has been shipped. We will reasonably assist with applicable carrier claims.

International Shipping

PartsGuru.com offers international shipping through USPS and UPS to select destinations.

International customers are responsible for all local duties, taxes, tariffs, customs fees, brokerage charges, import fees, and other governmental charges imposed by the destination country.

International USPS Shipments

International USPS shipments are typically sent using USPS Priority Mail International or USPS First-Class International services.

Delivery times for international USPS shipments may vary significantly by destination and customs processing and can take several weeks in some cases.

Tracking information will be provided when available.

International UPS Shipments

UPS international shipments are delivered according to the shipping service selected during checkout.

Tracking information will be provided once the shipment has been processed.

Customers are responsible for all customs duties, taxes, brokerage charges, and import fees assessed by the destination country.

Returns and Shipping Charges

Shipping and handling charges are non-refundable unless the shipment was sent incorrectly by PartsGuru.com.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Return authorization is required prior to returning merchandise. Unauthorized returns may be refused or returned to the customer.

Restocking fees may be reduced or waived for approved exchanges involving merchandise of equal or greater value.

For complete information regarding return eligibility, exclusions, authorization requirements, restocking fees, and refunds, please review our Return & Refund Policy.

Order Processing

Processing and shipping times are estimates and may vary based on product availability, order volume, holidays, weather, or other circumstances.

If an ordered item is temporarily unavailable, we may contact the customer regarding the expected availability or available alternatives.

Contact Information

PartsGuru.com
650 North Cannon Ave
Lansdale, PA 19446

Phone: 1.215.353.6665
Email: customerservice@partsguru.com

Independent Parts Supplier

PartsGuru.com is an independent replacement parts supplier and repair service company. Unless expressly stated otherwise, PartsGuru.com is not affiliated with, sponsored by, endorsed by, or authorized by the manufacturers referenced on this website.

Questions About Your Order?

We're here to help with shipping and order-related questions.