Slush Machine Parts
Juice Dispenser Parts
At PartsGuru.com, we strive to provide quality replacement parts and dependable customer service for commercial beverage equipment and automatic coffee machines. If you have any questions regarding product compatibility, returns, or exchanges, please contact us prior to placing your order.
Due to the technical nature of replacement parts, customers are responsible for confirming compatibility before purchasing.
Please inspect all shipments immediately upon delivery.
Any damaged, missing, or incorrect merchandise must be reported within five (5) business days of delivery.
All merchandise is carefully packaged to minimize shipping damage during transit.
If your package arrives damaged:
retain all packaging materials
do not install or use damaged items
notify both the shipping carrier and PartsGuru.com promptly
We will reasonably assist customers with carrier claim documentation when applicable.
Some orders may ship in multiple packages. If merchandise appears to be missing from your order, please contact us within five (5) business days of delivery so we can investigate and assist.
If you receive merchandise that is defective or not functioning properly upon arrival, please contact us promptly for assistance.
Approved replacement items will receive either:
a new 5-day reporting period, or
the remaining reporting period from the original purchase,
whichever is longer.
Phone and website purchases may be eligible for return within 30 days of the original ship date, subject to approval and the conditions outlined below.
Approved returns must meet all of the following requirements:
Merchandise must be unused and in original packaging
Items must be in resalable condition
Return authorization (RMA) is required
Merchandise must include all original packaging materials and accessories
Certain items may not be eligible for return, including:
electrical or electronic components
special order items
installed or used parts
consumable items
opened sealed packaging
Approved returns are subject to 30% restocking fee.
Shipping and handling charges are non-refundable. Orders that qualified for free shipping may have the original outbound shipping cost deducted from the refund amount.
Customers are responsible for return shipping costs unless the return is due to our error.
In some cases, restocking fees may be reduced or waived for approved exchanges involving merchandise of equal or greater value.
To request a return or exchange:
Include your order number and reason for return
Wait for return authorization and instructions
Clearly mark the RMA number on the return shipment
Unauthorized returns may be refused.
PartsGuru.com
650 North Cannon Ave
Lansdale, PA 19446
Phone: 1.215.353.6665
Email: customerservice@partsguru.com
PartsGuru.com is an independent replacement parts supplier and repair service company and is not affiliated with or endorsed by manufacturers referenced on this website.