Return & Refund Policy

Please review the following return requirements before placing your order.

IMPORTANT: 30% RESTOCKING FEE

ALL APPROVED RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE.

The 30% restocking fee will be deducted from your merchandise refund. Original shipping and handling charges are non-refundable.

Before You Order

Replacement parts can vary by equipment make, model and model revision. Customers are responsible for confirming that the part they order is compatible with their equipment.

If you are unsure which part you need, please contact us before placing your order. We are happy to assist with part identification whenever possible.

Return Period

Phone and website purchases may be eligible for return within 30 days of the original ship date, subject to the requirements below and approval by PartsGuru.com.

A return must be authorized by PartsGuru.com before merchandise is shipped back.

Return Requirements

To qualify for an approved return, the item must meet the following requirements:

30% Restocking Fee

All approved returns are subject to a 30% restocking fee.

The restocking fee is deducted from the merchandise refund to cover the costs associated with inspecting, processing, repackaging and returning merchandise to saleable inventory.

Any applicable non-refundable shipping charges are separate from the restocking fee and may also be deducted from the refund.

Shipping Charges

Original shipping and handling charges are non-refundable.

If your order originally qualified for free shipping, the actual outbound shipping cost may be deducted from your refund.

Customers are responsible for return shipping costs unless the return is the result of an error made by PartsGuru.com.

Damaged Merchandise

Please inspect your shipment promptly after delivery.

If your package or merchandise arrives damaged:

• Keep all original packaging materials.
• Do not install or use the damaged item.
• Contact PartsGuru.com promptly.
• Provide photographs when requested.

Missing or Incorrect Merchandise

If you receive an incorrect item or believe merchandise is missing from your order, please contact us within five (5) business days of delivery.

Some orders may arrive in multiple packages. Please allow all packages listed on your shipment information to arrive before reporting missing merchandise.

Defective Merchandise

If an item appears to be defective upon arrival or does not function properly, please contact us before installing, modifying or attempting to repair the item.

If a defect is confirmed, PartsGuru.com will provide instructions for returning the item and, when appropriate, arranging a replacement or other resolution.

Items That Are Not Eligible for Return

Certain products may not be eligible for return because of their technical nature or because they cannot be resold once opened or used.

• Electrical or electronic components
• Special-order items
• Installed or used parts
• Consumable items
• Items with opened sealed packaging

If you are unsure whether an item is eligible for return, please contact us before purchasing or opening the product.

Exchanges

Exchanges may be available in certain circumstances. Please contact us before returning an item for exchange.

How to Request a Return

1. Email customerservice@partsguru.com.
2. Provide your order number.
3. Tell us the reason for the return.
4. Wait for return authorization and shipping instructions.
5. Clearly identify the authorized return according to the instructions provided.

Questions About a Return?

If you have questions about compatibility, returns or a particular part, please contact us before sending anything back.

PartsGuru.com
650 North Cannon Ave
Lansdale, PA 19446

Phone: 1.215.353.6665
Email: customerservice@partsguru.com

Please verify part compatibility before ordering.

Approved returns are subject to a 30% restocking fee.